• A tax invoice will be issued on the day of your visit and is payable within 7-days of the invoice date.
• MHM are committed to the Child Safety Standards, through MHM Child and Young People Safety Wellbeing Policy and Code of Conduct Melbourne Holocaust Museum is committed to the safety and wellbeing of all children and young people. Melbourne Holocaust Museum has zero tolerance for child abuse. All visitors, including education institutions are required to comply with these standards.
• In line with education.vic.gov.au guidelines for local excursions, regular class teacher-participant ratios with an additional accompanying staff member or 1:20 staff-participant ration with a minimum of 2 staff is required.
• Whilst visiting the museum the education institution is responsible for the supervision and behaviour of participants throughout the museum, including during the workshop, and the MHM staff and volunteers are the guest presenters.
• The education institution is responsible for the safe transportation of participants to and from the MHM facility.
• Due to the fragile nature of our displays and for security reasons, bags are not permitted into the museum. A condition of entry to the MHM is that any bags brought with you may be subject to inspection by our security personnel. A holding area is available for bags and other items to be left at the owners’ risk. Should you require to have personal items with you during your visit this must be disclosed to security upon arrival.
• Participants are not permitted to consume or carry food and beverages on site.
• Your booking may be amended by the MHM subject to availability.
•  In the event a survivor is unavailable to speak in your program, we will utilise an alternative program.
• Should we be unable to deliver your onsite or outreach program, we will replace it at the scheduled date and time with a virtual workshop unless you advise us otherwise.
•  The MHM reserves the right to refuse entry to anyone who fails to comply with the above terms and conditions.

• Full cancellation can be made until 21-days prior to booking.
• Cancellations made within 21-days of booking will result in the full fee charge for the numbers booked. This will be invoiced on strict 7-day payment terms.
• Reductions to participant numbers can be made until 7-days prior to booking with no charge.Visits will be charged as per the numbers on record 7-days prior to your visit.
• Cancellation or change of date made within 21-days of booking will result in the full charge for the numbers on record. This will be invoiced on strict 7-day payment terms.
• Two date changes are permitted free of charge. Additional date changes will incur a $50 administration fee.
• No show of a group will result in the full charge to the institution. This will be invoiced on strict 7-day payment terms.
• In compliance with OH+S regulations you must not bring a greater number of attendees than you have booked for. Please contact prior to the day in relation to additional participants, MHM will accommodate wherever possible.

To help you plan your visit and make the most of your experience at our museum, we’ve put together some important information for school groups. 

Read our visit planning guide for schools