We’ll need to know your name, postcode, email address, contact number, and credit card details. (The MHM never retains credit card details after payment transactions.)

You’ll be prompted for these when you complete your online booking or when you purchase your ticket at the museum.

Yes. We provide guided tours for groups of 4+ visitors to our Everybody Had a Name exhibition. Please visit our group tours page here for more information

We have concession rates.

The following individuals qualify for concession tickets:

1. 1. School Students
   2. Full Time University Students (student ID)
   3. Any person holding a Health Care Card, Pension Card or Veterans Affairs Card
   4. Any person under 18 years of age

Find out more about our tickets and pricing.

Visiting Holocaust survivors plus one family member are free of charge.

Ticket purchases are online via credit card payment.

Due to capacity limitations, we cannot guarantee that walk-in visitors will be able to enter all museum areas.

We strongly recommend that you buy your tickets in advance online.

We are a cashless facility.

Please email reception@mhm.org.au or call (03) 9528 1985.

Changes or cancellations can only be made up to seven days before your scheduled visit. Please read our terms and conditions for more details.

Come to the museum as planned, and we’ll do everything we can to assist.

You’ll walk through our security corridor, past our security booth, before entering the museum foyer and reception area.

The MHM reserves the right to search bags and deny entry at this stage.

Yes. The MHM welcomes young children to the museum, and you can bring a stroller.

Our museum also has baby change facilities.

To protect our collection, you will not be allowed to consume or carry food or drinks onsite.

Yes, the museum has a bookstore. You can purchase survivor memoirs on the day of your visit.

There’s a lot to explore in our neighbourhood.

As we’re in an extremely vibrant café and restaurant district, you can choose from numerous food and dining options within 100–500 metres of our museum.

The MHM is also close to Elwood and St Kilda beaches – and the beautiful St Kilda botanical gardens.

Our staff and volunteers are always happy to share local knowledge about the great places to visit in Elsternwick and the surrounding suburbs.

Yes. Please ensure your phone is on silent while in the museum.

Yes. We have a cloakroom at reception. All backpacks and large bags must be kept in our cloakroom. You’re also welcome to cloak other items, such as coats. Due to the fragile nature of our displays – and for security reasons – backpacks and large bags are not allowed into the museum. All bags may be subject to security inspection before you enter the museum.

Unless stated otherwise, you’re allowed to take photos and videos in our core exhibition areas.

Restrictions may apply to temporary exhibitions.

Please ensure your camera flash is turned off when photographing our collection of specimens and objects.

At the MHM, we are committed to the safety of our guests, staff and volunteers. Just like other museums and landmark sites around the world, we have a highly trained security presence onsite. Our range of security protocols includes reserving the right to search visitors, bags, coats and any other items – and denying entry to anyone if necessary.

All MHM staff have a Working with Children Check and/or Victorian Institute of Teaching (VIT) registrations.

At the MHM, we are committed to providing a child-safe environment. We support and respect all children and young people – and their safety and wellbeing are our priority.

Our practices are inspired by Holocaust victim Henryk Goldszmit, who published the ‘Declaration of Children’s Rights’ in 1928 under the pen name Janusz Korczak.

Learn more about our policy