• Any cancellations or changes to numbers must be emailed to education@mhm.org.au before the confirmation date (14 days before your visit). If you fail to do so, you will be charged in full as per our terms and conditions. 
• If you cancel or change participant numbers within 14 days of the scheduled visit, it will incur a cancellation fee of $2 per participant. This will be invoiced to your institution on a 7-day payment term.  
• If your group fails to show up for a booked program, you will be charged in full. This will be invoiced to your institution on a strict 7-day payment term.  
• The MHM may amend your booking, subject to availability.  
• If a survivor is unavailable to speak in your program, we will offer an alternative program. 

• You must confirm your final booking numbers at least 14 days before your scheduled visit.  
• We’ll issue a tax invoice after your confirmation. This is payable within 7 days of the invoice date.  

• We’ll issue a tax invoice after your booking confirmation. This is payable within 7 days of the invoice date.  
• If your group size on the day is more than the final confirmation number, we’ll make adjustments to the tax invoice. Adjustment invoices have a 7-day payment term.  
• If your group size on the day is smaller than the final confirmation number, we are unable to give any deduction or refunds.  
• Please read our terms and conditions to learn more.  

To help you plan your visit and make the most of your experience at our museum, we’ve put together some important information for school groups.  

Read our visit planning guide for schools